Colife Accommodation Rules
General rules
What is the term of the contract?
Upon check-in, we conclude a contract for five months. If you want to leave earlier (if you’ve lived in apartment longer than the minimum period of stay), then you need to notify us about the departure 30 days in advance. Attention! As a commercial organization, we reserve the right to refuse to check in without giving a reason.
What is the minimum length of stay?
Colife is a residential project designated for long-term rental as opposed to Airbnb, hostels, or daily rentals. The minimum length of stay in our rooms can be 11or 5 months at the tenant’s discretion. Also, the closing date can be set out in the contract. The rental fee with a 5-month contract is indicated on the website, the rental fee with a 11-month contract is lower by 300 aed per month
What if I have or will have a pet?
We love pets very much! But, unfortunately, it’s impossible to live with them in most of Colife’s apartments
Can I move from one Colife room/apartment to another
Sure! We don’t take any fee for transfer if you have lived in your current place for more than 3 months and warned about your moving 14 days in advance. If you have lived less than 3 months or warned us less than 14 days in advance, the cost of relocation will be 500 aed
What if I want to check out with less than 30 days' notice or after living less than
the minimum contract term?
If you want to move out earlier you need to find your replacement. We will provide you with a description and appropriate photos of your room.
We will refund 50% of the deposit if you help with showing the apartment for new tenants and signing a contract with them, as well as staying for more than 5 months. We will refund 25% of the deposit when signing a contract with a new tenant, if you help with the showing of the apartment and have lived there less than 5 months. If this way is inconvenient for you, then the cost of a month’s stay will be deducted from the deposit
Do you show my room during my stay there?
Colife provides all its potential residents with an opportunity to see the room. In the last 14 days of your stay, we reserve the right to show your room to future residents with or without your presence. We assure you that we will warn you about upcoming visits
Can I have guests?
Your friends can visit you in the daytime, from 10 am to 10 pm, but no more than two people during the day. Guests can’t stay in the apartment without you. We request you to warn your neighbors about upcoming visits in the chat to maintain harmonious relations inside the apartment.
If you want to invite a friend in the nighttime offering him/her a place in your room, you should agree on this with us and your neighbors in the public chat room by providing us with the prospective guest’s full name and phone number. For the comfort of everyone in the apartment, guests cannot stay more than three nights a month. If you rent a bed space, you can’t have guests at night. The inviter bears full responsibility for the guests, including financial liability for property damage
If I rent a private room, can I live there with my boyfriend/girlfriend/friend?
If you rent a private room, you can live there with another person. All you need is to provide us with his/her passport and contact details.
The rental fee for the second person is additionally paid: 300 aed per month
What should I do if there are problems with neighbors?
In our apartments, problems with neighbors are rare, but if they have occurred, remember:
  1. Discussing the problem always helps;
  2. A simple walk together or a pizza dinner may be the key;
  3. If these methods failed, please inform us, we will try to help!
Is smoking allowed in the apartment?
Smoking is forbidden in the apartment. You can smoke on the balcony with the closed
door
What are the checkout steps after the end of the contract?
1. Room transfer upon check-out, as well as upon check-in, is performed according to
the acceptance and transfer certificate.
2. The room should be clean, otherwise you'll have to pay for cleaning service.
3. The checkout time is before 12 p.m.
Apartment and Room
What is in Colife rooms?
The list of provided furniture can be found in the profile of a specific room on our website. There is a bed, wardrobe, mirror, blanket with a pillow, and curtains in each of our rooms. Optionally, there is a dresser, desk, chair, working lamp, carpet, and blanket in rooms
What is NOT in Colife's rooms?
We do not provide bed linen, towels, disposable slippers, and bathrobes and personal hygiene products. We also do not provide decorative pillows, vases, pots, and artificial flowers. We use the decor for photographs offering you the ideas for furnishing your room
Is it possible to change the room configuration?
We do not change the configuration of apartments or rooms. If you want to purchase additional furniture and appliances, coordinate their installation with us. This can be done by contacting customer support
What is in the Colife's apartments?
We try to equip apartments with everything necessary for a comfortable life. In our kitchens there is always a set, a dining group, a stove, a refrigerator, a microwave, a set of dishes and cutlery, a frying pan, a saucepan, a knife and a trash can. The apartment also has a washing machine, iron and ironing board, dryer, broom and mop. More detailed information on the equipment of the apartment can be found in the room card on the website
What is NOT in Colife's apartments?
We provide everything you need, but such items as a vacuum cleaner, coffee machine, oven, dishwasher, toaster, water filter, rolling pin, potato masher, garlic press, etc. are
optional
Wi-Fi in the apartment
The apartment is connected to the Internet and has Wi-Fi
Cleaning service
The rental price already included cleaning of common areas: kitchen, bathrooms and
hallway, 3−4 times a month. This service removes the burden of weekly cleaning from the tenants, but we really ask you not to forget to clean up after yourself and keep the apartment comfy.
If you are not satisfied with the quality of cleaning, immediately inform customer
support by attaching a photo / video.
Note. The room is your personal space, so cleaning there is not provided
What is the check-in time?
You can check into Colife’s apartments and rooms from 9 am to 9 pm, during working hours of our managers.
Check-in out of working hours is discussed individually
Support
What to do in case of breakdowns (furniture and appliances)?
If something is broken in the Colife’s apartment, you need to report the incident to customer support by attaching a photo / video of the breakdown. Remember, it is very important not to call the master by yourself, as you can stumble upon scammers. Our team will call to proven specialists to carry out diagnostics.
After determining the cause of the breakdown, there are two repair options:
1. At the expense of Colife, if the breakdown occurred due to the wear of equipment /
furniture.
2. At the expense of the tenant/s, if the reason is improper use. In this case, we will
help to repair the damage, but we will deduct the repair amount from the deposit.
With the next payment for rent, it must be replenished.
The repair time depends on the cause of the breakdown.
Note that Colife does not repair appliances and furniture left by the owner or previous tenants
What should I do if the bathtub, sink or toilet is clogged?
In case of clogges, you must report the problem to customer support by attaching a photo / video. In the nearest scheduled cleaning of the apartment, specialist will use a remedy for clogges. If this measure does not help, we will call a plumber and coordinate with you the time of his arrival, as the master must be met by one of the tenants. Note that Colife pays for the call of a plumber if the cause of the clogges does not lie in
the improper disposal of waste — cotton swabs, personal hygiene products or food leftovers. Otherwise, we will deduct the cost of work in equal proportions from the deposit of all residents, which will need to be replenished with the next rental payment. The best remedy for clogges is preventive. It is necessary to monitor the cleanliness of the sink and bathroom, cleaning up food leftovers and other waste
What should I do if a light bulb burns out?
You can buy a light bulb in the nearest store. If this is inconvenient for you, you can take a picture of the light bulb, send a photo to a chat with customer support. We will order a light bulb, and you will need to meet the courier and screw it on
What if the Internet doesn’t work?
Colife is not an Internet provider and is not responsible for any problems at the provider’s side. In case of problems with the Internet, please contact our customer support and we will resolve the issue with the provider as soon as possible
Where to look for help?
There are several support lines in Colife:
1. Customer support.
For appeals with all problems from 9:00 to 21:00 daily.
2. Night hotline.
From 21:00 to 9:00, you can contact in case of emergency.
3. Financial support.
On weekdays from 10:00 to 21:00, you can contact us about payment and deposit. Also, when you check in, you will be connected to the apartment chat, where you can communicate with neighbors, find out the right contact in Colife and ask for help from customer support
Payment
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How are utility bills paid?
Payments for light, water and Internet are included in the rental price
What happens if I delay paying the rent?
According to the agreement, you are charged a penalty in the amount of 1/30 of the monthly rental fee for each overdue day. We request you to always pay for your accommodation on time. If the deposit balance is less than 50% of the monthly cost of living and the payment is delayed even for a day, the contract is deemed terminated by deducting the deposit as a penalty
Can I use the deposit to pay for the last month of staying?
The deposit can’t be used as payment for the last month of rent. The deposit is an amount that is frozen for all duration of your rent and is reimbursed within five days after check-out and when you return the keys.
The deposit is required to protect the rented accommodation from negative factors, such as various damage of property, payment arrears, etc. It guarantees the fulfillment of all the contract terms
How soon will I get a deposit back after check-out?
Under the agreement, we return your deposit within five days after your check-out and return of keys. If the room is in excellent condition and there have been no violations of the contract terms, we can return it earlier
How to book a room?
If you are sure of settling in, do not plan to come back later, you can reserve a room for yourself for a period of three days. The booking amount is 10% of the monthly rental price, upon check-in, this amount is used to pay for the rent. After that the room will be assigned to you for three days. On the fourth day, it is necessary to conclude a contract and make full payment (if it is inconvenient for you to come in person, you can sign the contract online and exchange originals upon check-in).
If you change your mind about living in this apartment, the reservation will not be refunded and will not be transferred to another object

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