COLIFE Accommodation Rules

Monthly rental:
We sign a Tenancy Agreement for a period of 1 to 12 months. Payment is monthly, price is fixed in the contract and will not change during the term of the contract. The price includes all bills (DEWA, Wi-Fi, chiller), taxes, weekly cleaning & tech support. Refundable deposit (50% of monthly rent) and service commission (5% of total rent) are charged extra.

Long term rental:
Also, there are apartments available for yearly rent with Ejari registration. Payment is up to 6 cheques, all utility bills are paid by the tenant. Deposit is 10% of yearly amount for furnished apartments and 5% of yearly amount for unfurnished. Options are available in the catalog: https://colife.ae/longterm/

Daily rental:
You can rent a holiday home from COLIFE: minimum length of stay is 5 nights. Deposit for short term rent is 1.000 AED. Check available options at the website: https://colife.ae/airbnb

Our managers will provide you with a sample contract upon the requirement.

Check-in procedure:

1) The day before and on the day of your check-in we will contact you to confirm the meeting. You can check-in from 1pm to 7pm, check-in at another time is discussed individually;
2) We will ask to provide us your passport or ID for registration in the tower;
3) On the day of check-in you will need to sign a contract and make a payment. The payment includes: monthly rental amount, tourism fee, commission and deposit;
4) You will be connected with the tenant support in Telegram for any inquiries during your stay;
5) You will be added to the chat of the COLIFE tenant community in Telegram.

Check-out procedure:

1) The day before and on the day of your check-out we will contact you to confirm the meeting. You should check-out before 12 pm. In case late check-out is needed, it is required to pay for one additional day of stay;
2) Manager will check the apartment's condition and collect the keys;
3) The deposit is returned within 5 working days.
- In case any dirt or traces of use have been noticed during handover, cleaning fee is subtracted from the deposit to be returned.
- In case of breakages or damage of furniture or household appliances as a result of careless handling, the cost of damaged items is excluded from the deposit to be returned.
- In case you have an early checkout and have warned us at least 30 days prior, half of the deposit is being returned. If you failed to warn us or need an urgent check-out, the deposit is withheld in full.

We love pets very much! Each case is considered individually, please send us a picture of the pet and we will discuss it with the landlord. The fee for living with the animal is 1.500 AED once (this is the cost of deep cleaning after your checkout, as next tenants might be allergic).

You sure can. The cost of moving is 1.500 – 5.000 AED depending on the unit. As for the deposit, it is transferred to the new property. NOTE: not all properties permit resettling without forfeiture of the deposit. The Guest's manager will provide guidance on which properties are exempt from deposit forfeiture upon resettlement.

When moving to another apartment, a new contract is concluded.

If you want to move out earlier (you have stayed less than the period specified in the contract), you need to notify us 30 days before the eviction: half of the deposit will be refunded if we are informed about check-out more than 30 days in advance (the deposit is 50% of the monthly rental price). If you do not warn us or you have an urgent check out, the deposit will be withheld in full.

Firstly we will ask you if you are willing to extend the contract. In case you are planning to check out, we reserve the right to show the unit to future residents during the last 14 days of your stay. We assure you that we will warn you about upcoming visits.

If you rent a private apartment, you can have guests visiting you whenever you want.

If you rent a room in a shared apartment, your friends can visit you during the daytime, from 10 am to 10 pm, but not more than 2 people during the day. Guests cannot stay in the apartment without your presence. We ask you to warn your flatmates about upcoming visits in the chat to maintain harmonious relations inside the apartment.

If you want to invite a friend to stay overnight offering him/her a place in your room, you should discuss this with us and provide us with the guest’s full name and phone number. For the comfort of everyone in the apartment, guests cannot stay more than three nights during a month.

The inviter bears full responsibility for the guests, including financial liability for possible property damage.

If you rent a private room, you can live there with another person. Just provide us with his/her passport and contact details when booking. The rental fee for the second person is paid additionally: 300 AED/month.

Luckily, conflicts with flatmates are rare in our apartments. But in case they occur, remember:

1. Discussing the problem usually helps;
2. A simple walk together or a pizza dinner may be the key;
3. If these methods fail please let us know, we will try to help!

All COLIFE apartments are fully equipped with furniture, decorative items, kitchen appliances, dishes, textile, pillows, blankets, and more. We do not provide disposable slippers, bathrobes, or personal hygiene products in both rooms and apartments. Sets of bed linen and towels are not provided in the rooms but can be provided upon request at additional cost.

All apartments are connected to the Internet and have Wi-Fi.

In case there is an essential item missing in an apartment – let us know, we will consider purchasing it. If you want to purchase and install additional furniture or household appliances, you should receive our approval first through customer support.

The rental price has already included weekly cleaning. Cleaning includes: dusting, floors mopping, cleaning of household appliances and plumbing fixtures, trash taking out. Please note that cleaning does not include dishwashing, changing and washing of bed linen. Full list of cleaning activities can be provided upon request.
Note that in shared apartments only common areas are cleaned. In personal spaces (rooms) cleaning is not provided.

If you are not satisfied with the quality of cleaning, immediately inform customer support by attaching pictures or videos.

We kindly ask you not to invite a third party repairman / dry cleaning service. In case of any inquiries you need to report the incident to customer support by attaching pictures and videos of the breakdown / contamination. COLIFE’s repair team specialists will conduct diagnostics. When the cause of the breakdown / contamination is determined, two scenarios are possible:

1. Repairs / dry cleaning will be made at the expense of COLIFE, if the breakdown occurred due to the wear and tear of the equipment / furniture; contamination occurred for a reason beyond the control of the tenant.
2. Repairs / dry cleaning will be made at the expense of the tenant, if the reason is improper use. Our team will make a repair / dry cleaning but we will use your deposit to pay for it. This amount will be required to be paid along with the next rent payment.

Duration on the repair work depends on the complexity of breakdown. We will do our best to finish it as soon as possible.

Please note that COLIFE does not repair appliances and furniture left by previous tenants.

Tenant Support Hotline: +971 (4) 510-8131

Please note that COLIFE is not an Internet provider and is not responsible for any problems at the provider’s side. In case of problems with the Internet, please contact our customer support and we will resolve the issue with the provider as soon as possible.

Tenant Support Hotline: +971 (4) 510-8131

Any issues and questions during your stay are addressed by our tenant support. During your check-in, you will be connected to a support chat in Telegram. The support is online 9 am to 9 pm daily. Just message us and we will assist you as soon as possible!

Tenant Support Hotline: +971 (4) 510-8131

Utility bills are included in the rental price for the monthly rentals. In case of long term rental all bills are paid by the tenant.

According to the contract, for each overdue day of payment, you are charged with penalties. We request you to always pay for your accommodation on time. If the remaining payment is delayed by more than 3 days, the contract is considered terminated with the retention of the deposit as a penalty.

Unfortunately, deposit cannot be used as payment for the last month of rent. The deposit is secured during your whole stay to protect the rented unit from property damage, payment arrears, etc. It guarantees the fulfillment of all the contract terms and is not returned until your check-out. According to the contract, the deposit is returned during 5 working days after you move out.

- In case any dirt or traces of use have been noticed during handover, cleaning fee is subtracted from the deposit to be returned.
- In case of breakages or damage of furniture or household appliances as a result of careless handling, the cost of damaged items is excluded from the deposit to be returned.
- In case you have an early checkout and have warned us at least 30 days prior, half of the deposit is being returned. If you failed to warn us or need an urgent check-out, the deposit is withheld in full.

Booking cost is 20% of monthly payment and is subtracted from the first payment when you move in. There are multiple payment options available:

• bank transfer;
• cryptocurrency;
• cash;
• cheque;
• invoice.

If the booking duration is more then 2 weeks before check-in, we may ask for 100% rent pre-payment, please contact us for details.
Note that in case of any circumstances that is not depends on us, if you would like to cancel the booking - this pre-payment is non-refundable.