Colife Accommodation Rules
General rules
Monthly rental:
We sign a Tenancy Agreement for a period of 1 to 12 months. Payment is monthly, price is fixed in the contract and will not change during the term of the contract. The price includes all bills (DEWA, Wi-Fi, chiller) & tech support. Refundable deposit and service commission are charged extra depending on the lease duration.
Long term rental:
Also, there are apartments available for yearly rent with Ejari registration. Payment is up to 6 cheques, all utility bills are paid by the tenant. Deposit is 10% of yearly amount for furnished apartments and 5% of yearly amount for unfurnished. Options are available in the catalog: https://colife.ae/longterm/
Daily rental:
You can rent a holiday home from COLIFE: minimum length of stay is 5 nights. Deposit for short term rent is 1.000 AED. Check available options at the website: https://colife.ae/short-term
Our managers will provide you with a sample contract upon the requirement.
We sign a Tenancy Agreement for a period of 1 to 12 months. Payment is monthly, price is fixed in the contract and will not change during the term of the contract. The price includes all bills (DEWA, Wi-Fi, chiller) & tech support. Refundable deposit and service commission are charged extra depending on the lease duration.
Long term rental:
Also, there are apartments available for yearly rent with Ejari registration. Payment is up to 6 cheques, all utility bills are paid by the tenant. Deposit is 10% of yearly amount for furnished apartments and 5% of yearly amount for unfurnished. Options are available in the catalog: https://colife.ae/longterm/
Daily rental:
You can rent a holiday home from COLIFE: minimum length of stay is 5 nights. Deposit for short term rent is 1.000 AED. Check available options at the website: https://colife.ae/short-term
Our managers will provide you with a sample contract upon the requirement.
Check-in procedure:
1) The day before and on the day of your check-in we will contact you to confirm the meeting. You can check-in from 1pm to 7pm, check-in at another time is discussed individually;
2) We will ask to provide us your passport or ID for registration in the tower;
3) On the day of check-in you will need to sign a contract and make a payment. The payment includes: monthly rental amount, tourism fee, commission and deposit;
4) You will be connected with the tenant support in Telegram for any inquiries during your stay;
5) You will be added to the chat of the COLIFE tenant community.
Check-out procedure:
1) The day before and on the day of your check-out we will contact you to confirm the check-out. You should check-out before 12 pm. In case late check-out is needed, it is required to pay fee;
2) Before leaving, please remove all personal belongings and take photos of the apartment, keys and access cards.
- Upload the photos through the COLIFE App or chat as instructed by our Support Team.
- Leave all keys and access cards inside the apartment or in the lockbox as instructed.
3) Your security deposit is refunded after the final inspection, subject to any applicable deductions for damage, missing items, cleaning or other outstanding charges.
- After check-out, our team will conduct a final inspection of the apartment.
- The deposit is returned within 7 working days. Our finance department will contact you in advance via email at care@colife.ae to request your payment details.
- In case any dirt or traces of use have been noticed during handover, cleaning fee is subtracted from the deposit to be returned.
- In case of breakages or damage of furniture or household appliances as a result of careless handling, the cost of damaged items is excluded from the deposit to be returned.
4)If you are using a moving company or arranging collection of your belongings, please inform our Support Team in advance so we can notify the building security if required.
5) If you need to arrange a different move-out date or have any questions about the procedure, please contact Colife Support in advance.
6) Please make sure to take all personal belongings with you when you check out.Items that are not collected within the applicable storage period may be disposed of in accordance with Colife's procedures and applicable law.
1) The day before and on the day of your check-in we will contact you to confirm the meeting. You can check-in from 1pm to 7pm, check-in at another time is discussed individually;
2) We will ask to provide us your passport or ID for registration in the tower;
3) On the day of check-in you will need to sign a contract and make a payment. The payment includes: monthly rental amount, tourism fee, commission and deposit;
4) You will be connected with the tenant support in Telegram for any inquiries during your stay;
5) You will be added to the chat of the COLIFE tenant community.
Check-out procedure:
1) The day before and on the day of your check-out we will contact you to confirm the check-out. You should check-out before 12 pm. In case late check-out is needed, it is required to pay fee;
2) Before leaving, please remove all personal belongings and take photos of the apartment, keys and access cards.
- Upload the photos through the COLIFE App or chat as instructed by our Support Team.
- Leave all keys and access cards inside the apartment or in the lockbox as instructed.
3) Your security deposit is refunded after the final inspection, subject to any applicable deductions for damage, missing items, cleaning or other outstanding charges.
- After check-out, our team will conduct a final inspection of the apartment.
- The deposit is returned within 7 working days. Our finance department will contact you in advance via email at care@colife.ae to request your payment details.
- In case any dirt or traces of use have been noticed during handover, cleaning fee is subtracted from the deposit to be returned.
- In case of breakages or damage of furniture or household appliances as a result of careless handling, the cost of damaged items is excluded from the deposit to be returned.
4)If you are using a moving company or arranging collection of your belongings, please inform our Support Team in advance so we can notify the building security if required.
5) If you need to arrange a different move-out date or have any questions about the procedure, please contact Colife Support in advance.
6) Please make sure to take all personal belongings with you when you check out.Items that are not collected within the applicable storage period may be disposed of in accordance with Colife's procedures and applicable law.
We love pets very much! Each case is considered individually, please send us a picture of the pet and we will discuss it with the landlord. The fee for living with the animal is 1.500 AED once (this is the cost of deep cleaning after your checkout, as next tenants might be allergic).
You sure can. The cost of moving is 1.500 – 5.000 AED depending on the unit. As for the deposit, it is transferred to the new property. NOTE: not all properties permit resettling without forfeiture of the deposit. The Guest's manager will provide guidance on which properties are exempt from deposit forfeiture upon resettlement.
When moving to another apartment, a new contract is concluded.
When moving to another apartment, a new contract is concluded.
If you choose to move out before your contract ends, Early Termination Fee will be applied.
Firstly we will ask you if you are willing to extend the contract. In case you are planning to check out, we reserve the right to show the unit to future residents during the last 14 days of your stay. We assure you that we will warn you about upcoming visits.
If you rent a private apartment, you can have guests visiting you whenever you want.
If you rent a room in a shared apartment, your friends can visit you during the daytime, from 10 am to 10 pm, but not more than 2 people during the day. Guests cannot stay in the apartment without your presence. We ask you to warn your flatmates about upcoming visits in the chat to maintain harmonious relations inside the apartment.
If you want to invite a friend to stay overnight offering him/her a place in your room, you should discuss this with us and provide us with the guest’s full name and phone number. For the comfort of everyone in the apartment, guests cannot stay more than three nights during a month.
The inviter bears full responsibility for the guests, including financial liability for possible property damage.
If you rent a room in a shared apartment, your friends can visit you during the daytime, from 10 am to 10 pm, but not more than 2 people during the day. Guests cannot stay in the apartment without your presence. We ask you to warn your flatmates about upcoming visits in the chat to maintain harmonious relations inside the apartment.
If you want to invite a friend to stay overnight offering him/her a place in your room, you should discuss this with us and provide us with the guest’s full name and phone number. For the comfort of everyone in the apartment, guests cannot stay more than three nights during a month.
The inviter bears full responsibility for the guests, including financial liability for possible property damage.
If you rent a private room, you can live there with another person. Just provide us with his/her passport and contact details when booking. The rental fee for the second person is paid additionally: 300 AED/month.
Luckily, conflicts with flatmates are rare in our apartments. But in case they occur, remember:
- Discussing the problem usually helps;
- A simple walk together or a pizza dinner may be the key;
- If these methods fail please let us know, we will try to help!
Please respect your neighbours and other residents by keeping noise to a reasonable level at all times.
Quiet hours are from 10:00 PM to 8:00 AM. During this time, loud music, parties, loud conversations and other activities that may disturb neighbours or other residents are not allowed.
Repeated noise complaints may be treated as a violation of the house rules and may result in additional action in accordance with your rental agreement.
Quiet hours are from 10:00 PM to 8:00 AM. During this time, loud music, parties, loud conversations and other activities that may disturb neighbours or other residents are not allowed.
Repeated noise complaints may be treated as a violation of the house rules and may result in additional action in accordance with your rental agreement.
Smoking and vaping are not permitted inside the apartment or in any indoor common areas unless specifically allowed by the building rules.
Any damage, persistent odour or additional cleaning caused by smoking or vaping may be charged to the tenant and deducted from the security deposit where applicable.
Please use only designated smoking areas and always follow the building's smoking regulations.
Any damage, persistent odour or additional cleaning caused by smoking or vaping may be charged to the tenant and deducted from the security deposit where applicable.
Please use only designated smoking areas and always follow the building's smoking regulations.
If you live in a shared apartment, please keep all common areas clean, tidy and accessible to other residents.
This includes kitchens, bathrooms, living rooms, corridors and other shared spaces.
Please clean up after yourself, dispose of rubbish properly and avoid leaving personal belongings in common areas. Food and personal items should be stored only in the designated spaces where applicable.
All residents are expected to respect each other's privacy, belongings and reasonable use of shared spaces.
This includes kitchens, bathrooms, living rooms, corridors and other shared spaces.
Please clean up after yourself, dispose of rubbish properly and avoid leaving personal belongings in common areas. Food and personal items should be stored only in the designated spaces where applicable.
All residents are expected to respect each other's privacy, belongings and reasonable use of shared spaces.
Colife or its authorised contractors may need access to the apartment for maintenance, repairs, inspections, technical servicing, viewings, preparation for a new tenant or other operational purposes.
Where possible, we will provide advance notice and arrange a suitable time with you.
In emergency situations or where immediate access is required to prevent damage to the property or ensure safety, access may be required without prior notice, subject to applicable law and the terms of your rental agreement.
Where possible, we will provide advance notice and arrange a suitable time with you.
In emergency situations or where immediate access is required to prevent damage to the property or ensure safety, access may be required without prior notice, subject to applicable law and the terms of your rental agreement.
Helpful Information
How to prevent mold & what to do when you go on holiday to prevent property damage
Due to Dubai's hot and humid climate, mold can thrive in both indoor and outdoor environments. Homes cooled by air conditioners are required to be ventilated regularly to prevent the growth of Mold. Preventing mold is pivotal for your safety and well-being, as well as the safety of the property and its next tenants.
Here are the requirements that must be followed for mold prevention:
Here are the requirements that must be followed for mold prevention:
- Ventilation is Key. Always ensure proper ventilation in bathrooms, kitchens, and other areas prone to moisture. Keep the bathroom door open when not in use;
- Do not turn off A/C for more than 12 hrs. If there is a timer on A/C, set it to cool for a few hours a day;
- Do not open the windows and balconies when the A/C is on;
- A/C must stay on while you travel. In terms of eco-credentials, it might sound counterintuitive, however this is the most effective way to prevent humidity build-up.
- After using the washing machine and dishwasher, ventilate them;
- Do not leave the washing machine door closed;
- Promptly address leaks.
A/C should stay on while you travel
A/C must stay on while you travel. In terms of eco-credentials, it might sound counterintuitive, however this is the most effective way to prevent humidity build-up. Leave A/C on 24-26 degrees, to keep the air moving and stop damp appearing. If there is a timer on A/C, set it to cool for a few hours a day.
Turn your appliances off
Please unplug and turn off your unused appliances at the mains. Fridge and freezer you can leave on so they’re ready to use when you get back.
Water supply and heater
Dubai Electricity and Water Authority (DEWA) advise to turn off the water supply to all your appliances e.g. the washing machine and dishwasher.
Leave the main water supply on for the A/C, but make sure you turn the water heaters off.
To avoid flooding and leaks, DEWA also recommends checking your taps and pipes before going away on holiday.
Windows and doors
In an effort of safety and to ensure you’re not welcoming sand & mold into your home, make sure you’ve properly shut all your windows and doors.
Drain holes
Most apartments in Dubai are equipped with drainage systems that prevent water from stagnating in wet areas in the event of a water leak. Please leave all the holes open during your extended absence.
A/C must stay on while you travel. In terms of eco-credentials, it might sound counterintuitive, however this is the most effective way to prevent humidity build-up. Leave A/C on 24-26 degrees, to keep the air moving and stop damp appearing. If there is a timer on A/C, set it to cool for a few hours a day.
Turn your appliances off
Please unplug and turn off your unused appliances at the mains. Fridge and freezer you can leave on so they’re ready to use when you get back.
Water supply and heater
Dubai Electricity and Water Authority (DEWA) advise to turn off the water supply to all your appliances e.g. the washing machine and dishwasher.
Leave the main water supply on for the A/C, but make sure you turn the water heaters off.
To avoid flooding and leaks, DEWA also recommends checking your taps and pipes before going away on holiday.
Windows and doors
In an effort of safety and to ensure you’re not welcoming sand & mold into your home, make sure you’ve properly shut all your windows and doors.
Drain holes
Most apartments in Dubai are equipped with drainage systems that prevent water from stagnating in wet areas in the event of a water leak. Please leave all the holes open during your extended absence.
Emergency & Urgent Maintenance
Please report any urgent maintenance issue to Colife Support immediately. Do not leave a problem unattended or wait until the next day, as a small issue can quickly lead to significant damage.
Please contact us immediately in case of:
In case of fire, gas leak, serious injury or immediate danger to life or safety, contact the relevant emergency services first and inform Colife Support when it is safe to do so.
Please contact us immediately in case of:
- 💧 Water leaks, flooding or burst pipes
- ❄️ Air-conditioning failure, especially if there is water leakage
- 🔥 Smoke, fire alarm, burning smell or signs of fire
- ⚡ Sparks, exposed wires, burning smell from electrical appliances or other electrical hazards
- 🚿 Major plumbing issues or situations where water cannot be stopped
- 🚪 Problems with the electronic KEYLESS APP lock, including a lock that is flashing, beeping or not opening/closing properly
- 🔑 Lost or malfunctioning access cards that prevent you from accessing the building or apartment
- 🪟 Broken windows, doors or other damage that may affect the safety or security of the apartment
- 🛗 Being trapped in an elevator
- 🚨 Any other situation that may cause immediate damage to the apartment, building or personal safety
- 🪲Pests
In case of fire, gas leak, serious injury or immediate danger to life or safety, contact the relevant emergency services first and inform Colife Support when it is safe to do so.
Please keep your access cards and keys safe and do not leave them unattended.
Our apartments are equipped with electronic KEYLESS APP locks. If your lock starts flashing, beeping, does not respond properly or you experience any other issue with access, please contact Colife Support immediately.
If you notice any problem with the lock or access card, please do not ignore it — our team will help you resolve the issue as quickly as possible.
Our apartments are equipped with electronic KEYLESS APP locks. If your lock starts flashing, beeping, does not respond properly or you experience any other issue with access, please contact Colife Support immediately.
If you notice any problem with the lock or access card, please do not ignore it — our team will help you resolve the issue as quickly as possible.
Please report any maintenance issue, damage or malfunction as soon as you notice it.
In particular, leaks, water damage, electrical issues, unusual smells, air-conditioning problems and other issues that may cause further damage should be reported to Colife Support immediately.
If an issue is not reported in a timely manner and this results in additional damage or costs, the tenant may be responsible for the resulting expenses, where applicable.
In particular, leaks, water damage, electrical issues, unusual smells, air-conditioning problems and other issues that may cause further damage should be reported to Colife Support immediately.
If an issue is not reported in a timely manner and this results in additional damage or costs, the tenant may be responsible for the resulting expenses, where applicable.
For your safety and the safety of others:
- Do not block corridors, entrances, exits or emergency evacuation routes.
- Do not tamper with smoke detectors, fire alarms or other safety equipment.
- Do not use damaged or visibly unsafe electrical appliances.
- Do not store flammable or hazardous materials in the apartment unless permitted by applicable regulations.
- Report any gas smell, smoke, water leak, electrical hazard or other potentially dangerous situation to Colife Support immediately.
Colife apartments
All Colife apartments are fully equipped with furniture, decorative items, kitchen appliances, dishes, textile, pillows, blankets, and more. We do not provide disposable slippers, bathrobes, or personal hygiene products in both rooms and apartments. Sets of bed linen and towels are not provided in the rooms but can be provided upon request at additional cost.
All apartments are connected to the Internet and have Wi-Fi.
All apartments are connected to the Internet and have Wi-Fi.
In case there is an essential item missing in an apartment – let us know, we will consider purchasing it. If you want to purchase and install additional furniture or household appliances, you should receive our approval first through customer support.
Support
Any issues and questions during your stay are addressed by our tenant support. You can contact us in whichever way is most convenient for you:
📱 Colife App: https://apps.apple.com/us/app/colife-property-management/id6737234484
📩 Email: support@colife.ae
💬 24/7 Chats:
• Telegram: +971 56 243 4698 / @Colife_Dubai_Support
• Telegram Bot: https://t.me/HelpColife_UAE_bot
• WhatsApp: wa.me/971562434698
• WhatsApp (backup): wa.me/971562434759
☎️ Hotline: +971 4 510 8131 (daily from 10:00 AM to 10:00 PM)
💲For any enquiries regarding invoices and payments, please contact our finance department: care@colife.ae
If you have any questions, please don’t hesitate to contact us at any time.
📱 Colife App: https://apps.apple.com/us/app/colife-property-management/id6737234484
📩 Email: support@colife.ae
💬 24/7 Chats:
• Telegram: +971 56 243 4698 / @Colife_Dubai_Support
• Telegram Bot: https://t.me/HelpColife_UAE_bot
• WhatsApp: wa.me/971562434698
• WhatsApp (backup): wa.me/971562434759
☎️ Hotline: +971 4 510 8131 (daily from 10:00 AM to 10:00 PM)
💲For any enquiries regarding invoices and payments, please contact our finance department: care@colife.ae
If you have any questions, please don’t hesitate to contact us at any time.
In case of any inquiries you need to report the incident to customer support by attaching pictures and videos of the breakdown / contamination. Colife’s repair team specialists will conduct diagnostics. When the cause of the breakdown / contamination is determined, two scenarios are possible:
1. Repairs / dry cleaning will be made at the expense of Colife, if the breakdown occurred due to the wear and tear of the equipment / furniture; contamination occurred for a reason beyond the control of the tenant.
2. Repairs / dry cleaning will be made at the expense of the tenant, if the reason is improper use. Our team will make a repair / dry cleaning but we will use your deposit to pay for it. This amount will be required to be paid along with the next rent payment.
Duration on the repair work depends on the complexity of breakdown. We will do our best to finish it as soon as possible.
Please note that Colife does not repair appliances and furniture left by previous tenants.
Tenant Support Hotline: +971 (4) 510-8131
1. Repairs / dry cleaning will be made at the expense of Colife, if the breakdown occurred due to the wear and tear of the equipment / furniture; contamination occurred for a reason beyond the control of the tenant.
2. Repairs / dry cleaning will be made at the expense of the tenant, if the reason is improper use. Our team will make a repair / dry cleaning but we will use your deposit to pay for it. This amount will be required to be paid along with the next rent payment.
Duration on the repair work depends on the complexity of breakdown. We will do our best to finish it as soon as possible.
Please note that Colife does not repair appliances and furniture left by previous tenants.
Tenant Support Hotline: +971 (4) 510-8131
Please note that COLIFE is not an Internet provider and is not responsible for any problems at the provider’s side. In case of problems with the Internet, please contact our customer support and we will resolve the issue with the provider as soon as possible.
Tenant Support Hotline: +971 (4) 510-8131
Tenant Support Hotline: +971 (4) 510-8131
Due to Dubai’s warm climate, humidity, water sources and dense residential buildings, pests such as cockroaches and ants can occasionally appear even in clean apartments.
To help prevent pests:
- Keep food in closed containers and clean up food spills promptly.
- Do not leave dirty dishes or food waste overnight.
- Keep sinks and wet areas clean and dry where possible.
- Take out rubbish regularly.
- Report any leaks, standing water or gaps around pipes and doors to Colife Support.
- Do not use unapproved pesticides or arrange your own pest control without contacting Colife Support first.
If you see a cockroach or other pest in your apartment, please report it to Colife Support as soon as possible. Send us a photo or video if possible and let us know where and when you noticed it. Our team will assess the situation and arrange the appropriate pest control treatment if needed.
Please do not ignore repeated sightings — they may indicate that pests are entering through drains, gaps, service areas or other parts of the building and may require professional treatment.
To help prevent pests:
- Keep food in closed containers and clean up food spills promptly.
- Do not leave dirty dishes or food waste overnight.
- Keep sinks and wet areas clean and dry where possible.
- Take out rubbish regularly.
- Report any leaks, standing water or gaps around pipes and doors to Colife Support.
- Do not use unapproved pesticides or arrange your own pest control without contacting Colife Support first.
If you see a cockroach or other pest in your apartment, please report it to Colife Support as soon as possible. Send us a photo or video if possible and let us know where and when you noticed it. Our team will assess the situation and arrange the appropriate pest control treatment if needed.
Please do not ignore repeated sightings — they may indicate that pests are entering through drains, gaps, service areas or other parts of the building and may require professional treatment.
Payment
Utility bills are included in the rental price for the monthly rentals. In case of long term rental all bills are paid by the tenant.
For any questions regarding invoices, payments or payment status, please contact our Finance Team at care@colife.ae.
If you have already made a payment, please send your payment receipt to the same email address. Our Finance Team will verify the payment and confirm it once processed.
If you have already made a payment, please send your payment receipt to the same email address. Our Finance Team will verify the payment and confirm it once processed.
According to the contract, for each overdue day of payment, you are charged with penalties. We request you to always pay for your accommodation on time. If the remaining payment is delayed by more than 3 days, the contract is considered terminated and Early Termination Fee is applied.
Unfortunately, deposit cannot be used as payment for the last month of rent. The deposit is secured during your whole stay to protect the rented unit from property damage, payment arrears, etc. It guarantees the fulfillment of all the contract terms and is not returned until your check-out. According to the contract, the deposit is returned during 7 working days after you move out.
- In case any dirt or traces of use have been noticed during handover, cleaning fee is subtracted from the deposit to be returned.
- In case of breakages or damage of furniture or household appliances as a result of careless handling, the cost of damaged items is excluded from the deposit to be returned.
- In case you have an early checkout, the deposit is withheld in full.
- In case any dirt or traces of use have been noticed during handover, cleaning fee is subtracted from the deposit to be returned.
- In case of breakages or damage of furniture or household appliances as a result of careless handling, the cost of damaged items is excluded from the deposit to be returned.
- In case you have an early checkout, the deposit is withheld in full.
Booking cost is 20% of monthly payment and is subtracted from the first payment when you move in. There are multiple payment options available:
If the booking duration is more than 2 weeks before check-in, we may ask for 100% rent pre-payment, please contact us for details.
Note that in case of any circumstances that do not depend on us, if you would like to cancel the booking - this pre-payment is non-refundable.
- bank transfer;
- cryptocurrency;
- cash;
- cheque;
- invoice.
If the booking duration is more than 2 weeks before check-in, we may ask for 100% rent pre-payment, please contact us for details.
Note that in case of any circumstances that do not depend on us, if you would like to cancel the booking - this pre-payment is non-refundable.
Ejari
Your tenancy agreement is registered through Ejari. If you have any questions regarding your Ejari registration or documents, please contact your manager.
If you notice any issues with the apartment after move-in, please report them to Colife Support within the first 14 days. This allows us to address any eligible issues promptly.
Requests to purchase or replace items for the apartment are reviewed on a case-by-case basis. Please contact Colife Support before purchasing anything yourself or arranging a replacement.
Unless otherwise stated in your agreement, all applicable utility services are the tenant's responsibility.
After move-in, the tenant is responsible for registering and maintaining the required utility accounts in their own name, including:
- DEWA (electricity and water)
- Air conditioning / cooling
- Gas, where applicable
- WiFi
The tenant is responsible for paying all applicable utility bills on time.
Before or upon move-out, the tenant must close or deactivate all utility accounts registered in their name and settle any outstanding balances. Please make sure that the relevant accounts are properly closed and that you have confirmation of the final settlement where applicable.
After move-in, the tenant is responsible for registering and maintaining the required utility accounts in their own name, including:
- DEWA (electricity and water)
- Air conditioning / cooling
- Gas, where applicable
- WiFi
The tenant is responsible for paying all applicable utility bills on time.
Before or upon move-out, the tenant must close or deactivate all utility accounts registered in their name and settle any outstanding balances. Please make sure that the relevant accounts are properly closed and that you have confirmation of the final settlement where applicable.
Colife APP
Manage your stay easily with the Colife App. It’s your convenient place to stay updated and communicate with our team.
In the app, you can:
App Store
Google Play
In the app, you can:
- 📰 Stay updated with the latest Colife news and announcements
- 💳 View invoices and payment information
- 💬 Chat with Colife Support
- 🛠️ Report maintenance issues and requests
- 📄 Access important information about your stay
App Store
Google Play
Оставьте заявку
Submit your application